Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...
Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...
Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI's competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...
Founders used to be nerds in garages. Now, they're rockstars. Des Traynor cofounded Intercom back in 2011, when founders were still generally viewed as smart but socially awkward. Since then, Silicon ...